At Collalux we proudly offer high-quality products and services. You can return your order without problems up to 14 days after receipt if the product is unopened. Our customer service is always ready to answer all your questions. At Collalux we understand that you like to feel 100% confident about what you order and with whom you order. That is why we offer you a 14 day return service. As soon as the return shipment has been received unopened by us, you will receive the amount from us in the same way that you paid for it.
How can I return something to you?
Returning your product is very easy; contact us first.
- If you want to return your product because you no longer want it or because you have thought of it, you can return it in the original packaging until 14 days after receipt. We will then ensure that your money is returned without problems.
- If the packaging of your order is damaged on delivery and as a result your product is damaged as well, please contact us as soon as possible to make an appointment for the return.
- You will be notified when your returned product has arrived with us, and when we have transferred the amount to you or when we have sent your replacement product to you. We will keep you informed throughout the entire process.
- We will transfer the amount to you via the same payment method you used for the payment.
So that you can be sure that we have received your returned products well, we advise you to send them via a ‘Track & Trace’ system.
I want to send my product back
If you are not satisfied with your unopened order, you can return it within 14 days of receipt. If we receive the product unused and unopened, we will refund the amount via the same payment method as previously chosen.
When will I receive my money back?
This depends on your payment method. Usually this takes 2-3 business days.
How do I know that you have received my product?
As soon as we receive your product, you will be notified by us. We also let you know when we have transferred the amount to you or when your replacement product has been sent to you.
I have received a defective product
It is important that you contact us as soon as you discover a defect. You can contact our customer service. Keep your order number at hand and tell us which product is involved and what is going on, we will send you a replacement product as soon as possible.
A product is missing from my order
Contact us if you think a product is missing from your order. Give us the order number and we will contact you as soon as possible to send the missing products to you.
1008 AD Amsterdam