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Email: support@collalux.com

Refund Policy

Last updated June 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Collalux concept of O Company B.V.

De Cuserstraat 93(no return address)
1081 CN Amsterdam
the Netherlands

Phone: +31 85 208 7833
E-mail: support@collalux.com


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+31 85 208 7833 or by e-mail support@collalux.com

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Company details:

Collalux concept of O Company B.V.

De Cuserstraat 93(no return address)
1081 CN Amsterdam
the Netherlands

Chamber of commerce number: 73146862