Customer Help

This takes between 3 – 5 days.

Go to the button ”create an account’’ on the homepage and follow the steps.

Go to your account and click the button ‘’change my preferences’’

Go to your account and click the button ‘’track my order’’

When you have subscription we do. After you cancel your subscription we remove your information.

No, we don’t charge sales tax. 

Yes, we ship worldwide.

Yes, if all items are available when you order. If not, the items will come in separate packages.

Our delivery staff handles your order with care. Is the ordered product damaged or broken? You send us an email with at least one picture of the damaged goods. Our team will let you know how you can return it within fourteen days to the return address of Collalux. Return conditions apply. You can only return a damaged product if it is mentioned tus us, and send unpacked in its original packaging. Also state the reason for the return, so that we can send you a new product immediately.

Do you want to be sure that you are at home on the day your order is delivered? Then it is possible to change the delivery time. This can be done before 16:00 on the day you ordered a product.

If you have ordered a product, it is sent and processed directly to a distribution center. We can not stop the shipment, this is an automatic process. You can cancel your order by returning the package with the unopened product according to our conditions within 14 days of delivery. For a detailed explanation, see our return policy.

Do you want to change your order? Then contact customer service.

It is possible that the confirmation email has ended up in your spam. Is not this the case? Then contact customer service. One of our employees will then check whether your order has been received correctly.

If it is not possible to order a product, something will probably go wrong in the ordering process. Then contact customer service. One of our employees will help you further.