Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
This takes between 3 -5 days.
Go to the button ”create an account’’ on the homepage and follow the steps.
Go to your account and click the button ‘’change my preferences’’
Go to your account and click the button ‘’track my order’’
When you have subscription we do. After you cancel your subscription we remove your information.
No, we don’t charge sales tax.
Yes, we ship worldwide.
Yes, if all items are available when you order. If not, the items will come in separate packages.
Our delivery staff handle your order with care. Is the ordered product damaged or broken? Then you can return it within fourteen days to the return address of Collalux. Return conditions apply. You can only return a damaged product if it is unpacked in its original packaging. Also state the reason for the return, so that we can send you a new product immediately.
Do you want to be sure that you are at home on the day your order is delivered? Then it is possible to change the delivery time. This can be done before 16:00 on the day you ordered a product.
If you have ordered a product, it is sent and processed directly to a distribution center. We can not stop the shipment, this is an automatic process. You can cancel your order by returning the package with the unopened product according to our conditions within 14 days of receipt. For a detailed explanation, see our return policy.
Do you want to change your order? Then contact customer service.
It is possible that the confirmation email has ended up in your spam. Is not this the case? Then contact customer service. One of our employees will then check whether your order has been received correctly.
If it is not possible to order a product, something will probably go wrong in the ordering process. Then contact customer service. One of our employees will help you further.
If you need to swap an item
Returns and Exchanges
You can return a product, within 14 days after receiving the product, in the following cases:
- The article is not opened and complete
- The article is damaged
The article must be un-opened and unused.
You can return an item to the return address of Collalux:
1008 AD Amsterdam
Sending your product back to the above mentioned address is free of charge.
As soon as we receive your return shipment, we immediately check whether the item is unopened and unused. Did you pay the order directly via PayPal or iDeal? We will then refund the purchase amount to your PayPal account or bank account within three days.