Common queries answered
Frequently asked Questions
If it is not possible to order a product, something will probably go wrong in the ordering process. Then contact customer service. One of our employees will help you further.
It is possible that the confirmation email has ended up in your spam. Is not this the case? Then contact customer service. One of our employees will then check whether your order has been received correctly.
Do you want to change your order? Then contact customer service.
If you have ordered a product, it is sent and processed directly to a distribution center. We can not stop the shipment, this is an automatic process. You can cancel your order by returning the package with the unopened product according to our conditions within 14 days of receipt. For a detailed explanation, see our return policy.
If you order a product from us on working days before 16:00, your order will usually be delivered at home the next day. The delivery time of an order is a maximum of two days. If you order a product at the weekend, your order will be delivered on a Monday or Tuesday.
Do you want to be sure that you are at home on the day your order is delivered? Then it is possible to change the delivery time. This can be done before 16:00 on the day you ordered a product.
Yes, we ship worldwide.
Our delivery staff handle your order with care. Is the ordered product damaged or broken? Then you can return it within fourteen days to the return address of Collalux. Return conditions apply. You can only return a damaged product if it is unpacked in its original packaging. Also state the reason for the return, so that we can send you a new product immediately.
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Still need help?
Get in touch with us
Call us: +31 85 208 7833
The telephone customer service is open from Monday to Friday from 09:00 to 17:00 (GMT+1 time zone)
Collalux HQ Office Netherlands
De Cuserstraat 93
1081 CN Amsterdam
1008 AD Amsterdam